To ensure continued growth with our existing customers, and develop new business relationships.

• Objective: Our objective is to maintain, improve and build on our current level of business for the next financial year. Increase annual margin by 10%.
• Measured by: Sales Performance: Quotations /Orders.

Customer satisfaction through Quality and Delivery on time.

• Objective: Delivery performance to customers to be maintained at 95% and above on time in full. Outgoing quality level to be maintained at 95%.
• Measured by: Monitoring Delivery performance, Quality and Customer Complaints.

Ensure full compliance to the requirements of the Business Management System.

• Objective: All Issue Reports raised to be closed out within a 30 day closure target where possible.
• Measured by: Internal Audits, Business Issue Reporting system.

Meet all defined customer requirements.

• Objective: Ensure all the requirements of BS EN ISO 9001:2008 are fully met at all times.
• Measured by Internal Audit findings and feedback from Client.